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Even if it is occasionally somewhat challenging

Privacy Policy

1. Overview of Data Protection

General Information

The following information provides a clear overview of how your personal data is processed when you visit this website. The term “personal data” refers to all data that can be used to personally identify you. Detailed information on data protection can be found in this Privacy Policy.

Data Collection on This Website

Who is responsible for data collection on this website (the “controller”)?
Data processing on this website is carried out by the website operator. The controller’s contact details can be found in the section “Information about the responsible party (controller)” below.

How do we collect your data?
Some data is collected when you provide it to us, for example by entering information into a contact form.

Other data is collected automatically by our IT systems or after you have given your consent when you visit the website. This data mainly includes technical information (e.g. browser type, operating system, or time of access). Such data is recorded automatically when you access the website.

What do we use your data for?
Some data is collected to ensure the error-free provision of the website. Other data may be used to analyze user behavior.

What rights do you have regarding your data?
You have the right to receive information about the origin, recipients, and purpose of your stored personal data at any time, free of charge. You also have the right to request correction or deletion of your data. If you have given consent for data processing, you may revoke this consent at any time with effect for the future. You also have the right to request restriction of processing under certain circumstances and to lodge a complaint with the competent supervisory authority.

If you have any questions about data protection, please contact us at any time.

Analysis Tools and Third-Party Tools

Your browsing behavior may be statistically analyzed when you visit this website. This is primarily done using analysis tools. Further details can be found below in this Privacy Policy.


2. Hosting

Strato

This website is hosted by Strato AG, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany (“Strato”). When you visit our website, Strato records various log files, including IP addresses.

For more information, please see Strato’s privacy policy: https://www.strato.de/datenschutz/.

The use of Strato is based on Art. 6(1)(f) GDPR (legitimate interest in reliable website presentation). If consent has been obtained, processing is based on Art. 6(1)(a) GDPR and § 25(1) TTDSG. Consent can be revoked at any time.

Data Processing Agreement

We have concluded a data processing agreement (DPA) with Strato, ensuring that personal data is processed only in accordance with our instructions and in compliance with the GDPR.


3. General Information and Mandatory Disclosures

Data Protection

We treat your personal data confidentially and in accordance with statutory data protection regulations and this Privacy Policy.

Please note that data transmission over the internet (e.g. email communication) may have security vulnerabilities. Complete protection against third-party access is not possible.

Information About the Responsible Party (Controller)

MetaLine Surface Protection 
Office 701, Office Excellence Post Box 395, Pin Code 118 Ghala, Muscat, – Sultanate of Oman
+968 22496951
+968 94909497
info@metalinesp.com
contact@metalinesp.com
www.metalinesp.com

The controller determines the purposes and means of processing personal data.

Storage Duration

Unless a specific storage period is stated, personal data is stored until the purpose for which it was collected no longer applies. If you request deletion or revoke consent, your data will be deleted unless statutory retention obligations apply.

Legal Bases for Data Processing

Depending on the situation, data processing is based on:

  • Art. 6(1)(a) GDPR – consent

  • Art. 6(1)(b) GDPR – contract performance or pre-contractual measures

  • Art. 6(1)(c) GDPR – legal obligation

  • Art. 6(1)(f) GDPR – legitimate interest

Where applicable, § 25(1) TTDSG applies to cookie storage and access to device information.

Data Transfers to Third Countries

We may use tools from providers in third countries. Where applicable, data transfers are safeguarded by appropriate measures such as the EU–US Data Privacy Framework (DPF) or Standard Contractual Clauses (SCCs).

Recipients of Personal Data

Personal data is shared only when necessary for contract fulfillment, legal obligations, legitimate interests, or based on valid consent. Processors are engaged only under valid data processing agreements.

Revocation of Consent

You may revoke any consent given at any time. The legality of processing carried out before revocation remains unaffected.

Right to Object (Art. 21 GDPR)

You may object to processing based on Art. 6(1)(e) or (f) GDPR at any time for reasons arising from your particular situation. You may also object to the use of your data for direct marketing purposes.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or place of the alleged infringement.

Right to Data Portability

You have the right to receive your data in a commonly used, machine-readable format or to request transfer to another controller, where technically feasible.

Right of Access, Rectification, and Erasure

You have the right to request information about your stored personal data, its origin, recipients, and purpose, as well as correction or deletion.

Right to Restriction of Processing

You may request restriction of processing under the conditions set out in Art. 18 GDPR.


4. Data Collection on This Website

Server Log Files

The website provider automatically collects and stores information in server log files, including browser type, operating system, referrer URL, hostname, time of access, and IP address. This data is processed based on Art. 6(1)(f) GDPR.

Contact Form

Data submitted via the contact form is processed to handle your request. Processing is based on Art. 6(1)(b) GDPR or, where applicable, consent or legitimate interest. Data is stored until the purpose no longer applies or deletion is requested.

Contact by Email, Telephone, or Fax

Requests submitted via these channels are processed for handling your inquiry and stored in accordance with legal requirements.


5. Analysis Tools and Advertising

Cookies

We use cookies to improve functionality and user experience. You may adjust cookie settings in your browser at any time. Disabling cookies may limit website functionality.

Google Analytics

We use Google Analytics with IP anonymization enabled. Processing is based on consent (Art. 6(1)(a) GDPR). You may prevent tracking by using the Google Analytics opt-out browser add-on.

Google Maps and Google Search Console

Google Maps is used to display interactive maps. Google Search Console is used for website performance analysis. Data processing is governed by Google’s privacy policy.

Google Ads

Google Ads is used for targeted advertising based on consent. Data transfers to the US are safeguarded by SCCs and the EU–US Data Privacy Framework.

Matomo

We use Matomo for website analysis with IP anonymization. Matomo is hosted on our own servers. Processing is based on legitimate interest or consent where required.


6. Plug-ins and Tools

Vimeo

This website uses Vimeo plug-ins to display video content. When a Vimeo video is accessed, your IP address may be transmitted to Vimeo servers in the USA. Processing is based on legitimate interest or consent where required.

For more information, please see Vimeo’s privacy policy: https://vimeo.com/privacy.